Organize Series was down for nearly 12 hours because Hostgator shut us down and I was not able to work with them to get it back up. So I moved this website to a new host (for the whole story you can read the backstory section at the end of the post).
I just wanted to throw this post up in case any customers visiting Organize Series have difficulties accessing your products, logging in, or accessing any parts of the site – let me know (tweet @organizeseries or fill out the contact form) and I’ll try to get it fixed asap.
Important news for translators.
Translations for the organize series family of plugins now lives at translate.organizeseries.com instead of orgseries-organizeseries.com/glotpress.
Overnight last night Hostgator shut down the server OrganizeSeries was hosted on because of excessive load on the server due to some activity running related to serving auto-updates for our plugins. Let me begin by saying I completely understand the necessity for a web hosting provider to limit or turn off a site that is causing problems on a server shared they have other customers on. I get that. What I do not find acceptable is that I was completely willing to work with them to figure out what exactly on OrganizeSeries.com was causing the load and to rectify that so I could get the site back up and yet I was getting very little action from Hostgator to do so. It took 6 hours (after tweeting numerous times on twitter) to get any response to my posts on the ticket they had opened, and when I did get a response not only did they NOT answer the questions I had already posted on the ticket, but the response they gave did not help at all directing me to how I could resolve this.
Frankly this was the final straw for me, I’ve struggled with Hostgator support in the past and I decided I’m just going to move OrganizeSeries.com off their server and over the course of the next month I’ll be moving ALL my remaining web properties (that are still on their server) away from them. I’d been avoiding this for a while because of the pain in migrating all my sites, but enough, was enough.